Co-ordinate and manage the team workload and productivity;

• Quality control of the EDD process;
• Motivate, coach, and develop the team to achieve excellence in their daily deliverables;
• Ensure key SLAs of the EDD process are met consistently;
• Recognize opportunities for improvements to procedures by pro-actively offering ideas and solutions;
• Encourage team input into procedures and practices – assisting them in developing their ideas; and responsible for all pertinent reporting, including compiling key metrics and SLAs for project leadership.